3.1 Veterinary Treatment Fees – Booking & Cancellation
Service time : 9:00 AM to 5:00 PM
3.1.1 Treatment Fee Structure
- Case bookings between 6:00 AM – 10:00 AM: Applicable fee of ₹300 (for same day visit)
- Case bookings between 10:00 AM – 3:00 PM: Applicable fee of ₹500 (for same day visit)
- Same-day bookings are not permitted after 3:00 PM. Bookings for the following day may be made thereafter.
3.1.2 Refund in Case of Animal Death
- If payment has been made and the animal dies before the doctor’s visit, the entire treatment fee shall be refunded.
3.1.3 Doctor Visit but Member Unavailable
- If the veterinary doctor visits the booked location and the member is unavailable, the visit shall be deemed completed subject to GPS log, time-stamped application entry, or call record evidencing the doctor’s visit.
- No refund shall be admissible, as the visit cost forms part of the treatment fee.
3.1.4 Case Not Accepted or Delayed by Doctor
- In the event a doctor is unable to attend the case on the same day due to operational constraints:
- The doctor must propose a new date for the visit.
- Member agrees to a revised schedule, the case shall be attended on the agreed date.
- If the member rejects the proposed revised date the case shall be closed by the doctor, the treatment fee shall be refunded.
3.1.5 Refund Processing Timeline
- Milk Payment Cycle: Refund adjusted in the same or subsequent milk payment cycle.
- Online Payment: Refund processed within 7 working days.
- All refunds require an official email request from the concerned staff to the Finance & Accounts Department, along with complete transaction details.
- Timelines are indicative and subject to banking/payment gateway delays
3.2 Product Sales – Booking, Delivery & Cancellation
3.2.1 Booking Eligibility
- If, after share deduction, the available balance is less than the product price, the booking shall be rejected by the MCC In-Charge.
3.2.2 Product Delivery Process
- MCC In-Charge shall deduct the amount after approval from the Area Executive.
- Product details including Delivery Challan Number, vehicle number, product description, and delivery status must be recorded in the application.
- Products shall be handed over to the route specific transporter.
3.2.3 Area Executive Responsibility
- The Area Executive shall be responsible for ensuring delivery of the product to the Sahayak or Member.
3.2.4 Delivery Confirmation
- Upon receipt, the Sahayak/Member must confirm delivery in the application along with remarks.
3.2.5 Non-Delivery by Transporter
- In case of non-delivery:
- The amount shall be recovered from the transporter.
- Repeat violations may attract penalties or blacklisting.
- The product must be delivered within 3 days of non-receipt confirmation.
- Recovery, penalties, or blacklisting shall be subject to the terms of the transporter agreement.
3.2.6 Cancellation Policy for Products
- No cancellation or refund is permitted once a product is booked.
- MCC In-Charge and Area Executive must ensure delivery:
- Within 48 hours of payments.
- Within 72 hours for milk payment cycle deductions.
3.2.7 Product Supply by Veterinary Doctor
- If assigned veterinary doctor supplies a product in field through Mobile Veterinary Unit
- The doctor must facilitate online payment to the Company’s account before handing over the product.